Archive for January, 2006

[12 January 2006 04:19 PM] — Automatically generated message:
For reference, your Case ID is 123

[12 January 2006 04:19 PM] — Automatically generated message:
A Support specialist, has been assigned to your case.

[12 January 2006 04:20 PM] — says:
Hello Manfred , thank you for contacting Hewlett-Packard and for your interest in this HP Active Chat support. My name is etty and I see you have a query regarding your HP Compaq Notebook/Desktop. I am going to take few moments to review the information you submitted and will message you at the earliest.

[12 January 2006 04:21 PM] — says:
Manfred, I understand that you would like to disable the sound when you receive a high priority mail in your Outlook 2003 software. Am I correct?

[12 January 2006 04:22 PM] — Manfred Hertenberger says:
yes, but only the beep issued by the speaker. not the sound file.

[12 January 2006 04:26 PM] — says:
Please give me a moment while I check this for you.

[12 January 2006 04:29 PM] — says:
Manfred, please let me know if you hear the beeps when you receive any mail.

[12 January 2006 04:34 PM] — Manfred Hertenberger says:
yes – still beeping the speaker! but only for mails flagged high importance.

[12 January 2006 04:36 PM] — says:
Please perform the below steps and check if the issue persist:

1) On the Tools menu, click Options.
2) Click the Other tab, and then click Advanced Options.
3) Click Reminder Options.
4) Select or clear the Display the reminder check box.

If you display reminders, select or clear the Play reminder sound check box, and then, if you want, enter the path of a sound file.

[12 January 2006 04:36 PM] — says:
This is the only method to disable sound.

[12 January 2006 04:38 PM] — Manfred Hertenberger says:
that doesn’t work! it’s only for reminders… such as upcoming meetings or so.

[12 January 2006 04:39 PM] — says:
Yes, that’s correct.

[12 January 2006 04:41 PM] — says:
Please try the below steps:

1) In Control Panel, click Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices.
Note If you are using Classic view in Control Panel, double-click Sounds and Audio Devices.
2) Click the Sounds tab.
3) Under Program Events, under Windows, select New Mail Notification.

[12 January 2006 04:42 PM] — Manfred Hertenberger says:
the new mail notification sound can be altered or switched off – still plays the speaker, though. that’s one of the first things i tried.

[12 January 2006 04:42 PM] — says:
Okay.

[12 January 2006 04:43 PM] — says:
Please let me know if the issue persisted before as well.

[12 January 2006 04:45 PM] — Manfred Hertenberger says:
since i’ve had the notebook – came pre-installed with xp and office was a default installation. i’ve never had this issue before on other notebooks or pc’s, so i’m assuming it’s something special to do with the hp software or so.

[12 January 2006 04:45 PM] — Manfred Hertenberger says:
i’ve had the notebook for just over a week now.

[12 January 2006 04:46 PM] — says:
Okay.

[12 January 2006 04:46 PM] — says:
Please give me few moments while I research on this issue.

[12 January 2006 04:51 PM] — says:
Please let me know if you have access to another similar known good unit.

[12 January 2006 04:52 PM] — Manfred Hertenberger says:
no

[12 January 2006 04:52 PM] — says:
Okay.